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Rachael Cowie
Executive Assistant
With over 15 years of experience as a trusted gatekeeper and Executive Assistant, I have provided high-level support to CEOs, Managing Directors, and Executive Board members within globally recognised corporations. My role involves regular engagement with the Board, cross-functional collaboration, and proactive support to multiple departments to ensure seamless executive operations.
I recently completed an Executive Assistant Diploma Level 5, further strengthening my professional expertise and reinforcing my commitment to excellence. Pragmatic, dedicated, and highly motivated, I thrive in fast-paced environments and approach every challenge with a calm, solution-focused mindset.
Known for my discretion, resilience, and professionalism, I excel in managing complex schedules, communications, and competing priorities. I take pride in my ability to minimise disruption, optimise productivity, and enhance stakeholder experiences through strong interpersonal and customer-focused skills.
I also support others in the workplace, contributing to a collaborative and high-performing culture. My adaptable and forward-thinking approach allows me to support, uphold, and drive results across a range of strategic initiatives, always aligning with wider business goals.
Outside of work, I lead a balanced and active lifestyle. I enjoy dog walking, horse riding, and making the most of opportunities to travel—whether it’s a countryside escape or exploring new cultures abroad. I’m passionate about learning new skills and pushing personal boundaries, most recently demonstrated by completing an ultra marathon in May 2025. These passions help keep me grounded, energised, and focused in both my professional and personal life.
Kath Holloway
A very efficient team always ready to help
Would highly recommend. A very efficient team always ready to help and answer any questions.
Jordan Mitchell
Fantastic service throughout the process of buying our first home
Fantastic service throughout the process of buying our first home. My partner and I were guided through the process and our circumstances were considered every step of the way. Efficient replies to emails and enquiries with constant updates throughout the process. Paul and Julie a credit to the company who we had personal dealings with throughout, right up to completion.
Timothy Owen
Worth every penny. I will be back next time I need to change mortgage.
Very pleased with Pembroke, Paul in particular was incredibly helpful over a couple of in-person meetings and then numerous emails to select a mortgage and get the application completed. My previous experience of other brokers was not great, they were pushy and tried to sell me overpriced insurance on top. But Pembroke were not like that. I had many questions about various things (interest-only, retirement mortgages, risk etc) and Paul listened to what I was trying to achieve long-term and advised me on what’s feasible and what to avoid for now. He and Julie found us a good deal for our initial remortgage, navigating a bunch of issues with different lender’s requirements. I’m pleased I went with a broker, to guide me through this – worth every penny. I will be back next time I need to change mortgage.
Adam Charlton
Super helpful, communicative and full of advice
Fantastic experience with Paul and Julie. Super helpful, communicative and full of advice. Will not hesitate to use Pembroke in the future.
Kevin Bonner
Top-class customer service
I have been dealing with Paul Grennan and Julie Ward for a mortgage that has not been entirely straightforward. Frankly, I am so impressed by the service I have received, that I felt compelled to drop you a line. I have not been this impressed or this happy with customer service for a long time, and you should know that Paul and Julie are an asset to your business. It was not just the positive result I was happy with, but also the fact that I was called when a promise was made to call me, emailed when a promise was made to email me and kept informed at every single stage. Paul and Julie are friendly and knowledgeable professionals. Top-class customer service has become a rarity in many service industries, so it’s good to know that I chose well, when I chose Pembroke.
