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Lucas Owers
Client Support
I support advisers and clients across all aspects of the client journey, from initial enquiries through to ongoing servicing. I am passionate about delivering a high standard of client service, with a strong focus on organisation, professionalism, and attention to detail.
I have built strong customer service and communication skills through a range of client-facing roles within the financial services industry over the last couple of years. These roles gave me valuable experience in understanding client needs, handling sensitive information, and working in fast-paced, regulated environments, helping me develop a strong appreciation for trust, accuracy, and consistency in client service.
Outside of work, I have a keen interest in personal finance and stock market investing, and I keep active by regularly going to the gym. I also play hockey for Brighton and Hove Hockey Club, which I really enjoy, especially the team environment, and it’s a great way for me to stay fit and healthy.
Jordan Mitchell
Fantastic service throughout the process of buying our first home
Fantastic service throughout the process of buying our first home. My partner and I were guided through the process and our circumstances were considered every step of the way. Efficient replies to emails and enquiries with constant updates throughout the process. Paul and Julie a credit to the company who we had personal dealings with throughout, right up to completion.
Timothy Owen
Worth every penny. I will be back next time I need to change mortgage.
Very pleased with Pembroke, Paul in particular was incredibly helpful over a couple of in-person meetings and then numerous emails to select a mortgage and get the application completed. My previous experience of other brokers was not great, they were pushy and tried to sell me overpriced insurance on top. But Pembroke were not like that. I had many questions about various things (interest-only, retirement mortgages, risk etc) and Paul listened to what I was trying to achieve long-term and advised me on what’s feasible and what to avoid for now. He and Julie found us a good deal for our initial remortgage, navigating a bunch of issues with different lender’s requirements. I’m pleased I went with a broker, to guide me through this – worth every penny. I will be back next time I need to change mortgage.
Kath Holloway
A very efficient team always ready to help
Would highly recommend. A very efficient team always ready to help and answer any questions.
Bill Dean
Really helpful from the whole team.
Really helpful from the whole team. Options quickly and clearly explained, and they delivered the right product offered which was organised in good time. Thanks to Paul, Julie and Carol for all their work sorting out my equity release.
Adam Charlton
Super helpful, communicative and full of advice
Fantastic experience with Paul and Julie. Super helpful, communicative and full of advice. Will not hesitate to use Pembroke in the future.
