Top-class customer service

I have been dealing with Paul Grennan and Julie Ward for a mortgage that has not been entirely straightforward. Frankly, I am so impressed by the service I have received, that I felt compelled to drop you a line. I have not been this impressed or this happy with customer service for a long time, and you should know that Paul and Julie are an asset to your business. It was not just the positive result I was happy with, but also the fact that I was called when a promise was made to call me, emailed when a promise was made to email me and kept informed at every single stage.  Paul and Julie are friendly and knowledgeable professionals. Top-class customer service has become a rarity in many service industries, so it’s good to know that I chose well, when I chose Pembroke.

Thoroughly recommend Paul and the team

My partner Caroline and I recently bought our first home, and we really cannot overstate how helpful and reassuring Pembroke were throughout the whole process. Without Paul and Julie, our contacts at Pembroke, we probably wouldn’t be moving at all. Paul got straight on the phone with us at the start of the process, managed to explain each step in a really informative yet simple way, and was extremely patient with our various ‘first-time buyer’ questions and emails. Paul found some great mortgage deals for us, explained the pros and cons of each element (like the length of our fixed-rate term), and gave sound advice that made us feel comfortable and prepared. We would thoroughly, thoroughly recommend Paul and the team at Pembroke to anybody, especially to first-time homebuyers.

Helpful, professional and efficient

Julie was so helpful, professional and efficient and worked very hard to get us the best deal Thank you so much for all your hard work I really appreciate it.

They really went that “extra mile” for me

Pembroke Financial Services (Julie especially) actively went above and beyond what I expected from a mortgage adviser, they really went that “extra mile” for me and I cannot recommend them highly enough! Thank you!

Couldn’t recommend a better team

I can’t speak highly enough of Paul and the team at Pembroke FS on the level of service received following my new mortgage for my recent house move. Full communication throughout every milestone so I fully knew where I was at all times and even went above and beyond to deal with a major obstacle that threatened to derail the process and advise on the situation using his experience. Couldn’t recommend a better team and will 100% use their services in the future.