Changes to income tax, NICs and pension contributions are coming for 2019/20. One of the few certainties about 2019 is that the…
Top-class customer service
I have been dealing with Paul Grennan and Julie Ward for a mortgage that has not been entirely straightforward. Frankly, I am so impressed by the service I have received, that I felt compelled to drop you a line. I have not been this impressed or this happy with customer service for a long time, and you should know that Paul and Julie are an asset to your business. It was not just the positive result I was happy with, but also the fact that I was called when a promise was made to call me, emailed when a promise was made to email me and kept informed at every single stage. Paul and Julie are friendly and knowledgeable professionals. Top-class customer service has become a rarity in many service industries, so it’s good to know that I chose well, when I chose Pembroke.
Jill Rickson’s service is excellent
As always Jill Rickson’s service is excellent. Not only does she keep me aware of the end of my mortgage agreement, the process of agreeing a new fixed rate was seamless and she saved me loads of money too.
We would recommend Pembroke Financial to anyone
We would recommend Pembroke Financial to anyone. In particular Jill Rickson, who has helped us out several times with re-mortgaging and when we moved. She is friendly, efficient and seems to have a better knowledge of the mortgage products than several other financial advisers we spoke with.